Shipping & Delivery

Effective Date: August 31, 2026

Order Processing

In-stock orders are generally processed within 5–7 business days unless a different timeframe is stated on the product page or during checkout. Weekends and holidays are not business days.

Preorders & Production Items

Preorders and made-for-production items follow the estimated production and shipping timing displayed with the product or communicated with the order. These dates are estimates and may change due to manufacturing, freight, customs, carrier or other circumstances.

Shipping Charges

Available shipping methods and charges are displayed at checkout based on the order and destination. Any delivery estimate shown by a carrier begins after the order has been processed and transferred to the carrier.

Tracking

When tracking is available, it will be provided after shipment. Carrier systems may take time to display the first scan or update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order enters fulfillment.

Carrier Delays, Loss & Damage

Once a shipment is accepted by the carrier, transit can be affected by weather, service disruptions and other events outside Marcus Hockey's control. If tracking indicates a package is lost, materially delayed, or delivered with shipping damage, contact us at info@marcushockey.com so we can review the shipment and available carrier remedies. This does not limit rights available under applicable law.

International Orders

If international shipping is offered, customers may be responsible for duties, taxes, brokerage or import charges imposed by the destination country unless checkout expressly states otherwise.