Shipping Policy

Effective Date: July 21, 2026

Thank you for shopping with Marcus Hockey. This Shipping Policy explains how orders placed through marcushockey.com are processed and delivered.

Order Processing

In-stock orders are typically processed within 5–7 business days. Orders are not processed or shipped on weekends or major holidays.

During product launches, promotions, or periods of high order volume, processing may take longer.

Production and Pre-Order Items

Certain hockey sticks or products may be sold as pre-orders or made-to-order items. Estimated production time will be listed on the product page or during checkout.

Production timelines are estimates and may change due to manufacturing, quality-control, customs, or transportation delays. Once production is complete, the order will be prepared for shipment.

If an order contains both in-stock and production items, the entire order may be shipped together once all items are available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, package size, and selected shipping method.

Delivery Estimates

Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

Standard delivery within the United States typically takes 3–7 business days, depending on the destination and carrier. Delivery dates are estimates and are not guaranteed.

Marcus Hockey is not responsible for delays caused by shipping carriers, severe weather, incorrect addresses, customs, or other circumstances outside our control.

Order Tracking

When available, tracking information will be emailed once your order has shipped. Tracking updates may take up to 24 hours to appear in the carrier’s system.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if an address needs to be corrected. Once an order has shipped, we may not be able to change or redirect the delivery.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include your order number, photos of the item, and photos of the packaging.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.

Marcus Hockey is not responsible for packages that are lost or stolen after the carrier confirms delivery. We will assist with carrier claims whenever reasonably possible.

Local Pickup

Local pickup may be available for certain orders or events when specifically offered during checkout or arranged directly with Marcus Hockey.

Customers will be notified when their order is ready. Please do not arrive for pickup before receiving confirmation.

International Shipping

International shipping may be offered to select locations. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary, and customs delays are outside the control of Marcus Hockey.

Contact Us

For questions about shipping or an existing order, contact:

Marcus Hockey
info@marcushockey.com